Questions:

What is remote computer support?
How does remote computer support work?
Can you get into my computer after the remote session is over?
How secure are your services?
What are the benefits of remote computer support?
Do you offer a guarantee for your service?
What if I have a Virus/Malware/Spyware, is it safe to purchase online?
What method/type of payment do you accept?
How much do you charge?
Where are your specialists located?
What kind of problems can you solve?
What operating systems do you support?

Answers:

What is remote computer support?
Using latest technologies we can connect to your computer through the Internet to diagnose and repair most of your computer problems.  

How does remote computer support work?
1.When you need technical support, call us at 1-888-8EZLOGY(1-888-839-5649) for a free problem evaluation.
2.We provide you with a secure link to connect to your computer remotely.
3.Now you can sit back and relax while we fix your computer.

Can you get into my computer after the remote session is over?
No, after the remote session is over we will not be able to reconnect to your computer.

How secure are your services?
Our online services incorporate end-to-end 256-bit SSL encryption for compliance with HIPAA, Sarbanes-Oxley and other federal and local legislation. In other words banks and medical institutions use the same technology and encryption.

What are the benefits of the remote computer support?
- Remote support is secure, fast and cost less than having a technician come out onsite.
- Get computer problems resolved faster at the convenience of your home or office.
- Watch which tasks our specialist is performing to fix your computer.
- You can end the remote session at any time.
- Be in control of your personal data.

Do you offer a guarantee for your service?
Yes, we have a risk free guarantee. We guarantee our work for 7 days. If the problem returns within 7 days we will continue to work on in FREE of charge. If we can not fix the problem, we will refund your money.   

What if I have a Virus/Malware/Spyware, is it safe to purchase online?
If you suspect that your computer is infected with Virus/Malware/Adware/Spyware DO NOT give out your personal information online. Some of the malicious programs can record your keystrokes and send them out for unlawful use. Call us if you need to make a payment.

What method/type of payment do you accept?
We accept all major credit cards including American Express. We can accept payment through Google checkout or over the phone.  

How much do you charge?
We developed the price list for home and business users. The price list covers most common services that we provide. Please check Consumer and Business section for most current prices. If you do not find a service in our price list please give us a call for an estimate.

Where are your specialists located?
Our specialists are located in Southern California, United States. We do not outsource our personal to other countries.

What kind of problems can you solve?
If you have an access to the Internet and successfully can log on into Normal or Safe mode most of the time we can fix your problem. If on the other hand your computer fails to boot or is having other issue, give us a call and we will troubleshoot it over the phone.

What operating systems do you support?
We support Windows 98, ME,2000,XP and Vista for workstations and Windows NT, 2000, 2003, 2008 for servers.  

Frequently Asked Questions